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Workflow Triggers & Actions (12)

Triggers

Modified on Tue, 30 Jan, 2024 at 3:46 PM
Webhook Trigger Activity

Modified on Tue, 30 Jan, 2024 at 4:11 PM
Scheduled Trigger Activity

Modified on Tue, 30 Jan, 2024 at 4:16 PM
Response Trigger Activity

Modified on Tue, 30 Jan, 2024 at 4:19 PM
Find Channels Action

Modified on Tue, 30 Jan, 2024 at 4:31 PM
Find Users Action

Modified on Tue, 30 Jan, 2024 at 4:39 PM
Script Action

Modified on Tue, 9 Apr, 2024 at 12:18 PM
HTTP Client Action

Modified on Tue, 30 Jan, 2024 at 5:52 PM
Loop Activity

Modified on Tue, 30 Jan, 2024 at 5:54 PM
Boolean Condition Activity

Modified on Tue, 30 Jan, 2024 at 5:56 PM

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Name Host Duration Description

_x_w heed.freshdesk.com Session Contains the shard ID at which the account runs on.

_x_m heed.freshdesk.com Session Contains the state of the shard.

_helpkit_session heed.freshdesk.com Session Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!

helpdesk_node_session heed.freshdesk.com Session An encrypted hash that stores the secret key and id of the login attempt.

user_credentials heed.freshdesk.com 2 months Used for user authentication.

wf_order heed.freshdesk.com Session Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.

wf_order_type heed.freshdesk.com Session Used to check if the order is ascending or descending for custom ticket filters.

wf_filter heed.freshdesk.com Session Denotes which filter is applied for the tickets list.