Product Announcements

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Multiple Notifications

Our latest update is finally here. It brings the functionality to send multiple notifications in a Heed at one time. This is a big update that is going to pave the way for a lot of future enhancements in future releases. This allows you to send different notification content to different groups of users. For example, during an incident you may need to send a summary of the problem to the end users, a high level summary of the outage to management and detailed information to support users. Each notification can be given a name to identify it. You then easily choose who you send notifications to during an update. For example, you may only need to notify the End Users in this example.

Posted by Steven.allen, 8 months ago
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The New Heed User Interface!

Today, we are happy to announce the release of our new Heed sending and management User Interfaces, which have been made available in our new 6.10 release. As this is a big change to a key component of the application the update will not happen automatically, so we will be gradually rolling the update out to our customers over the coming weeks. So what has changed? Improved Create Heed Wizard We have massively simplified the create Heed wizard with it now only having two steps! An improved Heed type selector allows you to search and select the type of Heed that you would like to send with ease. The first step is all about setting up your Heed, entering the values of your attributes and selecting  your moderators. The second step is where you enter the details of the notification, which include the content and the recipients. Our documentation provides a greater insight into how to use the new wizard. Recipient view Previously, when a recipient was viewing a Heed, it would only show the content of the most recent notification and it was not clear whether they were looking at the Heed or just the most recent notification from that Heed. The new recipient view now makes that distinction clear, with a list of all notifications they have received as part of that Heed along with any required actions.  Moderator View Am I moderating a Heed or am I just a recipient? There was not a clear enough distinction with the previous UI that you were a moderator of a Heed. With the new Moderator View, we have separated the moderator actions from those of a recipient. We have also added a new Notify option, which allows you to send a new notification to the recipients without the need to update the Heed.

Posted by Steven.allen, 10 months ago
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Release 6.9 - All Users Channel

Today, we released our latest update to the Heed platform. The 6.9.0 release includes a large number of fixes and updates but the one I want to highlight here is the All Users Channel. All Users Channel The All Users channel is new built in channel which users are automatically added to when they are created. This channel allows Heed senders to easily send a Heed to all users without the concern of knowing that whether the other channels have been configured correctly. Below, you can see the All Users channel in use when creating a new Heed. As the All Users channel is build it, it cannot be deleted and the members cannot be modified.

Posted by Steven.allen, 10 months ago